Seattle, WA ▾

Ketama

Recreational/Medical
Location pin icon14 Valencia St, San Francisco, CA, 94103 Phone icon(415) 861-2451

Ketama rated 1.0

1 Reviews
Most Recent
Apr 1st, 2016

Hunter

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Totally disorganized and unprofessional. Went to get a 1/2 oz for $75 that was on the menu, and the budtender said he had to do $100 (it was 25/8th). Got home with my medicine to realize that the free edible they gave me was a display package that had a cotton ball inside. I called to complain about this and the menu price of the medicine I bought, and was informed that I could go exchange the fake edible, and that I could buy that previously mentioned medicine at $75 for 1/2oz. Not that they wouldn't refund my 25 dollars, but I could buy an ADDITIONAL 1/2 oz for the listed price. I went back to the dispensary today, and was lucky enough to be there when the manager was in the store. Only he didn't believe me, and questioned me for about 5 minutes about the clerk that gave me the fake edible. The other employee there told him that this has happened before, he checked my purchase, and I could get the exchanged edible. But the manager was having none of it. He said if I was telling the truth I could come back when the mystery person was working (how would I know when that is) and have her exchange it for me. I left without even taking the fake edible with me, with no intention of returning to this poorly run business. So the manager of the store basically told me to kick rocks over a $5 edible cause he didn't believe me, even when his own employee and business records showed that I was telling the truth. On top of this personal experience, I can say that both times I went, there was NO security. Like not even a closed door. The floors and display cases are filthy and the staff don't use gloves when handling the medicine. This is a very disorganized and unclean dispensary.